Phoenix Inn (Ridgeway) - Nicola -
Rating:
We went to the pub today and sat straight outside as a party of five.
Two ordered food on the app, but the rest went inside to order, as plain food was required. We waited 15 minutes in a queue to order.
When we got to the front we asked to order food, the person serving us shouted across the room to another person "Mel what's happening with food?"
Mel then aggressively shouts did you speak to me? Did you speak to me about food?
Giving an embarrassed negative response and explaining that some of our party had ordered already, we were told "Well you can't have food."
So we are sat outside now with two of our party eating their food and waiting for them to finish so we can leave and go somewhere we can eat.
I totally understand that they are busy and that more people have turned up than they expected, but it isn't a very good way to treat people or run a business.
We have 24 reviews of Phoenix Inn.