Turtle Bay (City Centre) - Olivia Ross -
Rating:
I am utterly disgusted with the service we received at Turtle Bay, Unit 2 NUM Building, 18 Holly St, Sheffield S1 2GT, yesterday evening. We made a birthday table booking for my sister, my son and myself and had confirmed this over the phone with two members of staff and specifically asked if we could bring a child to which we were told "it gets a bit loud, but that's fine children can come".
After adding the child to the booking we turned up and were greeted by the rudest bouncer I have ever come across. We were told we couldn't come in with a child to which I contested as we had confirmation this was okay and he had been added to our table booking. We were refused service so I requested the complaints procedure, as soon as I mentioned complaint the bouncer grabbed my arm with extreme force and tried to drag me out of the building in front of my son. When my sister tried to stop him he proceeded to drag her out and throw her down the stairs injuring her, ripping her clothes and traumatising my 6 year old. The excessive use of violence by the bouncer was completely out of order and caused injury and distress to us. Other bouncers had to come and calm the out of control bouncer down, we were then given a trip adviser review card as their complaints procedure and told to make any complaint via this.
I will be taking this further, I have videos of the bouncer man handling my 21 year old sister in front of my 6 year old son, and photos of injuries caused, and will be sending this to our family lawyer and holding Turtle Bay and the bouncer (who refused to give us his name) accountable.
We have 18 reviews of Turtle Bay.