If I could have given zero stars believe me I would have done!! Food is average but that's true of all McDonald's to be honest. However, my granddaughter is a fan so bit the bullet and used the drive through at the Hillsborough branch.
Here's where the problems begin, the drive through is by far the slowest drive through I have ever used regardless of the company or product they sell. I should have known better, as I have previously driven away after ordering without paying or collecting food from there after being sat with no more than 3/4 cars in front of me for 15 mins.
On this occasion there was 6 cars in front of me, yet I still waited just under 15 mins to get to the payment window after placing the order. I have used other McDonald's drive throughs both in Sheffield and other cities and have not experienced a problem. But each and every time I visit the Hillsborough one the service is extremely poor, with the wait beyond belief.
The staff are friendly etc... but seem to be clueless when it comes to pulling the order together and serving the customer in a timely fashion. I don't blame the staff though, I blame the manager, who clearly does not have the first idea on how to train and arrange his staff so that maximum productivity and customer satisfaction is achieved!
We have 11 reviews of McDonald's.