Came here for my sister's 18th birthday. Booked a table, only to be told to wait when we arrived. Went to the bar for a drink and got ignored. Was told after 15 minutes that our table was ready. They sat us down I had an 8-month-old they never asked if I needed a highchair. Then to be told halfway through that we weren't able to keep my pram there. It was a nightmare to get out, having to get people out of their seats because the spaces between the chairs was so tight.
As we were eating the staff by passed the adults to the younger children to tell them they had to go and measure themselves against a line on a sign the same size as an A4 sheet of paper because if they were taller they would have to pay adult price. My son is 13 and so was my niece. Then when it was the end they charged adult prices. This is wrong, it does not state this on their website, as I was told it did. I cant see it anywhere. Then they told us it was on the same size A4 that it stated it at reception. I also didn't see that. They are having people left an right with this "a child is under the age of 16".
Also the staff seemed to be watching every move, making you feel uneasy. The food was OK but not arranged right. A lot was really salty and some was really sugary. We asked to speak to a manager three times, to be told that she was a supervisor. In the end my uncle asked. She went to get him. He was lovely and listened to what we had to say and put the two children's meals for adults half price after a long discussion, pointing out that this should be told to people before seated.
We have 21 reviews of Cosmo.