Mamma Mia Pepe (Hillsborough) - Dianne Ronksley -
Rating:
I booked a party of 32 women for a special occasion to visit the restaurant on Saturday night. I had gone to great lengths to pre-book all the food, which I didn't mind, as this made it easier to cater for such a large party. But I had made 2 mistakes and was told by the waitress in a very abrupt manner, that if I couldn't rectify it I would be charged for the extra meal!
I have to say at this point that apart from a couple of meals the food was lovely, but the waitress had an awful attitude all night. She was banging drinks and food down and sliding glasses across the tables instead of giving everyone a glass individually. She had a face like thunder all night. She was very very rude right from the moment we walked into the restaurant. We were a total burden to her and she made it quite obvious. She even apologised to one table for being stressed! She didn't apologise to me! I'm sorry to say but the majority of us have stressful jobs but don't treat people like she treated us. It was awful service.
The chef was adorable and he and his colleague worked hard all night to deliver our food. I would suggest replacing the waitress with someone who can handle stress. Thank God she's not caring for people! She'd know what stress was then. She spoilt the evening for me and I won't be returning and neither will any of my party. I can't tell you how bad her attitude was. If it hadn't been a special occasion I would have walked out and forgot the whole thing! By the way the young waitress was very sweet and polite.
I hate complaining but I do feel very strongly about this. You will lose a lot of custom with staff like her.
We have 28 reviews of Mamma Mia Pepe.