Today I decided to go and give in my McDonald's Monopoly tickets that I had won, which was a small fries mad and medium Diet Coke. Although I did not know that you had to be 16 or over to redeem these prizes, as I am 13 and not with an adult of 16 years or older.
As I approached the counter to politely ask if I could redeem my prize I asked an employee if I could do so. Half way through speaking I was rudely interrupted and asked my age, and I said 13. Immediately the woman quite loudly stated (making a scene also) that I was not old enough to redeem my prize and that I should "READ THE RULES!" This lady was very rude when speaking to me instead of just explaining to me politely that I could not redeem. I felt very uncomfortable and unwelcome in the restaurant and immediately left.
I do not know the name of this employee but I hope she gets dealt with, because the way she treated the situation was fully unacceptable, especially as I'm just a 13-year-old kid that wants to redeem a prize of a small fries and a Diet Coke.
I think that the age you should be to redeem a prize should not be 16, as if I'm not allowed to redeem a prize then I should not be given the chance in the first place to do so, as it is misleading. I would just like to emphasise the fact that this was just at small fries and a Diet Coke, not anything major at all, and the fact that this woman made it such a big deal is just stupid. The time was around 2 to 2:30 if this helps.
We have 11 reviews of McDonald's.