Went last night for tea with my parents. My partner ordered our food and my parents ordered their food a minute later.
Our steaks came out. I had a fillet, which was extremely chewy and tough. After waiting nearly 10 minutes we asked the waiter if the other 2 meals were on their way, to be told "yes, well erm I'm not sure".
Went to check and said because we ordered separately, about 6 orders had gone in between our orders. We literally ordered a minute apart and have the receipts to prove this!
Waited another 10 minutes and this was now an hour after ordering. We'd finished our meals, so my parents asked for a refund, which, to be fair, was dealt with straight away and the manager was very apologetic and couldn't understand why there was such a delay.
Hence to say we won't be going back any time soon and definitely won't be recommending to anyone else! Very disappointing!
We have 24 reviews of Phoenix Inn.