It was a shambles from start to finish.
Firstly, we were asked if we wanted a jug of water for the table, we were given a glass each and this was never refilled let alone were we asked if we wanted it refilled.
I have an allergy to mushrooms so when I ordered the coal firesticks I asked if this could be served with no mushrooms. They told me I couldn't have any veg at all. If you can't accommodate allergies something else should be offered to make up for the lack of veg.
The starters were okay. The calamari was quite greasy but it was edible.
The mains were where it all went drastically wrong. The rice that came with my meal was microwave rice that still had large clumps of rice and tasted like Aldi's golden vegetable rice. The chips on mine and my boyfriend's meal were cold and greasy. The onion rings that were served to us were served from the pass and had been there since we arrived, as I had been watching the kitchen. Don't have an open kitchen if your chefs are cutting corners. The mac and two cheese my boyfriend ordered was cold and the sauce tasted of milk and not of cheese at all.
I waited 20 minutes for our waiter to come and check if I wanted another drink, despite my glass being empty. It then took a further twenty minutes to get it and a nudge to the waiter.
We spoke to the manager and she discounted some items.
We asked for the bill and this took twenty minutes and then we had to ask the manager.
The bill was £50 and to be quite honest I could have made the same meal at home for £20 so I am disgusted I have paid this amount for the diabolical meal we were served.
I can honestly say I have never had a worse experience at a restaurant.
We have 18 reviews of Coal Grill and Bar.