Wong Ting (City Centre) - Siobhan Garnham-Parks -
Rating:
WORST RESTAURANT EXPERIENCE OF MY LIFE
I had booked a table for 9 people a good few weeks in advance. Unfortunately one person could not attend so as a courtesy I contacted the restaurant to let them know there would only be 8.
We arrived on time for our booking at 6:30pm and we were seated by the manager. Unfortunately we did not get off to a good start - my partner ordered a large lemonade and said manager obviously misheard me thinking I said a lager lemonade. I tried to clarify this and he felt it necessary to be patronising and to tell me a lager lemonade is a shandy (I've only done hospitality for 8 years of my life).
20 minutes later our drinks finally arrived and we ordered starters. We requested some dishes without chilli. An hour later we finally saw our food come - sadly half of it wasn't there and everything was covered in chilli. My dad went over to the manager to ask where the rest of the starters were and again his response was completely unnecessary. He came to our table and said "we're very busy, don't have a go at me for us being busy". I will point out no one had a go at anyone except for the manager having a go at our table. He then said "it's her (the waitress') fault, she goes around making mistakes and it's my job to fix her mess". We have been coming to this restaurant for I don't know how many years and this particular lady has always been here. My dad said don't blame her she's been lovely. This obviously triggered something within the manager, as he went on what I can only describe as a complete rant about this waitress for at least 10 minutes. He eventually left the table. Another 20 minutes later we got the rest of our starters, which came incorrect and still with items missing. We tried to ask one of the staff but one person walked past us twice and the other didn't speak English. One of these members of staff had no idea what food she had brought to the table. It's a good job no one had a seafood allergy and she said the squid was chicken, I'm sure environmental health would love to know about that.
After 30 minutes no one had cleared our plates or even come over to get us some more drinks so myself and my godmother went to the bar to get some drinks. Once again it was the manager at the bar. We politely asked for what we wanted and his response once again was completely unnecessary. He said to us "I'm busy there's other drinks waiting (2 checks on) go to your table and let the lovely woman (waitress who he was slagging off) sort it". After being dismissed we went back to our table.
At this point we had been in the restaurant for 2 hours and had 2 drinks and half of the starters we ordered. We told the waitress we would pay for what we had and leave as we had all had enough. Once again the manager came over, rather than approaching us politely he came over and said "what's going on here then". He then went on a complete verbal attack on my dad of which we have videos which we are more than happy to provide. He called my dad nasty, rude and just completely attacked his character. I asked if the other man on the bar was another manager and he told me he was the owner so I went over to speak to him as I was absolutely furious by now. While I was over there he continued to barrage out table with abuse and even went to other tables to tell them we were all nasty horrible people. All this was done in the middle of a busy restaurant with children inside.
The owner just stood there and continued to say sorry, it is no where near good enough.
My final thought on this manager is that unless you are a young attractive female don’t expect decent or even tolerable service.
My dad's 60th birthday was ruined because of this man, I would advise he attends an anger management course as he comes across unstable, maybe a job at Karen's Diner may be more suitable.
We have 15 reviews of Wong Ting.